Published 18th June 2019
Traditional residential aged care and home care business models will not survive mid-long term in the new customer-driven, competitive marketplace of aged care and health care, writes Michael Goldsworthy.
Customer choice and control and market dynamics are the macro forces reshaping aged care organisations and the aged care industry.
Typically, it is only 5–10 per cent of leading organisations and a similar percentage of upper following aged care organisations that are truly, strategically transforming their organisations, re-engineering their business models and reinventing their cultures.
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Source:Unknown Author, 2019, Australian Ageing Agenda (https://www.australianageingagenda.com.au/about/)
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