Co-designing aged care with Consumer Advisory Bodies

Good afternoon, 

On Tuesday 20 August, the Aged Care Quality and Safety Commission held a webinar - Co-designing aged care with Consumer Advisory Bodies.

If you were unable to attend the event, or would like to revisit the webinar or share it with your colleagues, the webinar recording is now available. 

The webinar focused on the specific responsibilities of approved providers regarding Consumer Advisory Bodies. Offering to establish this body is now a legal requirement for providers. Consumer Advisory Bodies are an important component of sound provider governance arrangements that will deliver high-quality care for people using aged care services.

Consumer Advisory Bodies offer a structured opportunity for older people to work with their providers to shape the way their care is delivered. In other words, such bodies provide an opportunity for “co-designing” care to deliver a better aged care experience for every older person.

The panel also discussed older peoples' right to participate in Consumer Advisory Bodies, reinforced the importance of approved provider responsibilities in relation to good governance, and demonstrated the benefits of establishing and becoming involved in Consumer Advisory Bodies to co-design high-quality care.

Speakers

• Janet Anderson, PSM, Aged Care Quality and Safety Commissioner
• Louise Macleod, Complaints Commissioner, Aged Care Quality and Safety Commission
• Eric Grantz, Board President, Kaloma Home for the Aged
• Tenneille Aguilar, Chief Executive Officer, Kaloma Home for the Aged  

Resources
A range of resources were made available during the webinar - and can be accessed via the below links:

• Consumer advisory bodies 
• Consumer advisory body meeting discussion guide 
• Consumer advisory body poster 
• Consumer advisory body – a fact sheet for consumers 
• Consumer advisory body – fact sheet 
• Being part of a consumer advisory body 
• Queen Victoria Care Residential Advisory Committee experiences